Privacy Policy

Important Information and who we are

1. Introduction

Welcome to The Flower Palace (accessible at flowergiftshop.pk). Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website or services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal details such as name, email address, phone number, and delivery address

  • Order information including products purchased and delivery details

  • Payment-related information (processed securely through third-party payment gateways)

  • Technical data such as IP address, browser type, device information, and website usage data

  • Cookies and similar tracking technologies

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate with you regarding orders, inquiries, or customer support

  • Improve our website, products, and services

  • Send promotional offers or updates (only if you choose to receive them)

  • Prevent fraud and ensure website security

4. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. Cookies help us understand how users interact with our site.

You can disable cookies in your browser settings, but some features of the website may not function properly.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information only with:

  • Trusted third-party service providers (such as delivery and payment services)

  • Legal authorities if required by law or to protect our rights

6. Data Security

We implement reasonable security measures to protect your personal data. However, no online data transmission or storage system can be guaranteed to be 100% secure.

7. International Users

If you access our website from outside Pakistan, please note that your information may be stored or processed in Pakistan or other countries where our service providers operate.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.